WINNER DEFENSE GROUP, INC.

WARRANTY, RETURNS & CANCELLATIONS POLICY

Last Updated: April 24, 2026

This Warranty, Returns & Cancellations Policy (“Policy”) governs warranty claims, returns, exchanges, and order cancellations for products sold by Winner Defense Group Inc (“Winner Defense Group,” “we,” “our,” or “us”). This Policy is read together with our separate Shipping Policy. By placing an order, you accept all terms below. If you do not accept these terms, do not place an order.

1. RESELLER STATUS; NO WINNER DEFENSE WARRANTY

Winner Defense Group is an independent reseller. It does not design or manufacture any product. Products sold by Winner Defense Group are manufactured by War Hammer Armaments (“WHA”) or other third-party manufacturers (each, a “Manufacturer”). Winner Defense Group makes no express warranty of any kind, written, oral, or implied, beyond the limited delivery-conformity protection expressly set forth in Section 4 below.

ALL PRODUCTS ARE SOLD “AS IS” AND “WITH ALL FAULTS.” EXCEPT FOR THE LIMITED PROTECTION IN SECTION 4, WINNER DEFENSE GROUP DISCLAIMS ALL EXPRESS WARRANTIES AND, TO THE FULLEST EXTENT PERMITTED BY LAW, ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Where applicable law prohibits the disclaimer of implied warranties because a product is covered by a written Manufacturer warranty, such implied warranties are limited in duration to the shortest period permitted by applicable law and expire no later than the Manufacturer’s written warranty period. Some states do not allow limitations on how long an implied warranty lasts, so the foregoing limitation may not apply to you.

2. MANUFACTURER WARRANTY IS EXCLUSIVE REMEDY

Any warranty coverage on products we sell is provided solely by the Manufacturer under that Manufacturer’s written limited warranty. The Manufacturer’s warranty is the exclusive warranty remedy, and Manufacturer statements, websites, and documentation control the scope, duration, exclusions, and procedures of that warranty. Winner Defense Group does not interpret, modify, approve, deny, or administer Manufacturer warranty claims, and any assistance we provide as a courtesy does not create a warranty obligation on our part.

You are responsible for reviewing the Manufacturer’s current warranty terms before purchase and for preserving any proof of purchase required to make a claim.

3. HOW TO SUBMIT A MANUFACTURER WARRANTY CLAIM

All warranty claims must be submitted directly to the Manufacturer. For WHA products, contact War Hammer Armaments using the contact information in WHA’s current product documentation. We have no authority to receive, evaluate, approve, or deny Manufacturer warranty claims.

You are solely responsible for complying with all federal, state, and local laws applicable to any shipment of product back to a Manufacturer, including shipments of regulated components. We recommend insuring all such shipments. The Manufacturer’s terms govern transit risk and return shipping.

4. DELIVERY CONFORMITY PROTECTION

Separate from any Manufacturer warranty, if a product arrives (a) as the wrong item due to our fulfillment error, (b) visibly damaged in shipment, or (c) non-functional on first inspection due to a manufacturing defect existing at delivery, you must notify us at info@winnerdefense.com within three (3) business days after the carrier’s tracking information shows the shipment as delivered. Notices received after this period are waived.

A valid notice under this Section must include: (i) the order number, (ii) a written description of the issue, (iii) clear photographs of the product, packaging, and shipping label, and (iv) for defect-on-arrival claims, video of the first inspection where reasonably possible. We may require additional documentation before authorizing any remedy.

Upon our confirmation of a qualifying claim, our sole and exclusive remedy, at our sole election, is one of the following:

  • Replacement of the product, subject to availability; or
  • Refund of the product purchase price and standard outbound shipping cost to the original payment method.

This Section 4 does not apply to products that have been installed, used, modified, altered, disassembled, or mishandled after delivery, or to cosmetic variations, minor finish inconsistencies, or product characteristics disclosed on the product listing. Products ineligible under this Section must be handled, if at all, under the applicable Manufacturer warranty.

5. ALL SALES FINAL; LIMITED NON-DEFECTIVE RETURNS

Except as expressly provided in Section 4 (Delivery Conformity Protection) or required by non-waivable law, all sales are final. Winner Defense Group is not obligated to accept returns of non-defective merchandise.

As a courtesy, Winner Defense Group may, in its discretion, accept the return of unused, uninstalled, non-defective merchandise subject to all of the following conditions:

  • You request a Return Merchandise Authorization (“RMA”) number from info@winnerdefense.com within ten (10) days after the date the carrier’s tracking information shows the order as delivered;
  • You ship the return postmarked within ten (10) days after the RMA is issued, with the RMA number clearly marked on the outside of the package;
  • The product is received in new, unused, uninstalled, unopened (where originally sealed), and fully resalable condition, in the original packaging with all accessories, manuals, hardware, and documentation; and
  • The product is not listed as non-returnable in Section 7 below.

Returns not meeting all conditions above may be refused at the shipper’s expense or accepted subject to reduced credit in our reasonable discretion.

6. RESTOCKING, SHIPPING, AND PROCESSING FEES

  • Restocking fee (approved courtesy returns): A non-refundable restocking fee of twenty-five percent (25%) of the product purchase price, with a minimum of fifteen dollars ($15), applies to all non-defective returns accepted under Section 5.
  • No-RMA or noncompliant returns: Packages returned without a valid RMA, or not meeting the conditions in Section 5, if accepted at our discretion, are subject to a fifty percent (50%) restocking fee with a minimum of twenty-five dollars ($25), plus all shipping and carrier fees.
  • Original shipping and processing fees: Original outbound shipping charges, insurance, hazardous materials fees, expedited service charges, and third-party payment processing fees are not refundable.
  • Return shipping: The customer bears all return shipping costs and transit risk for non-defective returns. We do not accept return packages shipped freight collect or on our account.
  • Refund method and timing: Approved refunds are issued only to the original payment method within thirty (30) days after our inspection of the returned item confirms eligibility.

7. NON-RETURNABLE PRODUCTS

The following products are final sale and not eligible for return under any circumstance except the narrow Delivery Conformity Protection in Section 4:

  • Special orders, custom orders, configured products, and pre-sale or pre-order items;
  • Items that have been installed, test-fitted, fired, used, or otherwise placed in operation;
  • Opened or unsealed triggers, trigger components, safety selectors, springs, pins, and internal fire-control parts;
  • Opened optics, electronic devices, and any battery-powered product;
  • Items marked “final sale,” “clearance,” “blemished,” “as is,” “demo,” or “used”;
  • Items discounted more than twenty percent (20%) from MSRP at time of purchase;
  • Items purchased with a promotional code, unless the promotion expressly permits returns; and
  • Items missing original packaging, accessories, hardware, documentation, or manufacturer markings.

8. ORDER CANCELLATIONS

Orders cancelled by the customer prior to shipment are subject to a five percent (5%) non-refundable processing fee. Cancellation requests must be emailed to info@winnerdefense.com with the order number and are effective only when acknowledged in writing by Winner Defense Group. Orders that have already been transferred to the carrier or that have entered final fulfillment cannot be cancelled and will be handled, if at all, under Sections 4 through 7.

Special orders, custom orders, configured products, and pre-sale or pre-order items cannot be cancelled once placed.

Orders cancelled by Winner Defense Group for legal, compliance, risk, fraud-screening, inventory, or pricing-error reasons prior to shipment are refunded as set forth in the Shipping Policy without additional fee beyond non-refundable third-party processing fees.

9. PRICING ERRORS

If a product is listed at an incorrect price due to typographical error, system error, supplier-provided error, or other inadvertent mistake, we reserve the right to refuse or cancel any order placed for that product, whether or not the order has been confirmed and your payment method charged. If your payment method has been charged and we cancel, we will issue a full refund to the original payment method. No contract of sale is formed for orders affected by a pricing error.

10. CHARGEBACKS

You agree to contact Winner Defense Group at info@winnerdefense.com and follow the procedures in this Policy before initiating a payment card chargeback or payment processor dispute. Initiating a chargeback or dispute without first following the procedures in this Policy is a material breach of these terms. We may, to the extent permitted by applicable law and your card network’s rules, pursue recovery of the disputed amount, associated chargeback fees, and our collection costs and reasonable attorneys’ fees incurred in responding to or recovering from a wrongful chargeback. We may also decline future orders from any customer who has initiated a chargeback in violation of this Policy.

11. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WINNER DEFENSE GROUP INC, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, STATUTORY, MULTIPLE, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF USE, LOSS OF GOODWILL, BUSINESS INTERRUPTION, COST OF COVER, PERSONAL INJURY, OR PROPERTY DAMAGE, ARISING OUT OF OR RELATING TO ANY PRODUCT, TRANSACTION, OR THESE TERMS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, STATUTE, OR ANY OTHER THEORY, AND WHETHER OR NOT WINNER DEFENSE GROUP WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE TOTAL AGGREGATE LIABILITY OF WINNER DEFENSE GROUP FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO ANY PRODUCT, TRANSACTION, OR THESE TERMS SHALL NOT EXCEED THE LESSER OF (A) THE AMOUNT YOU ACTUALLY PAID TO WINNER DEFENSE GROUP FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM IN THE SIX (6) MONTHS PRECEDING THE CLAIM, OR (B) FIVE HUNDRED DOLLARS ($500). MULTIPLE CLAIMS SHALL NOT ENLARGE THIS CAP.

The foregoing limitations apply even if any remedy fails of its essential purpose. Some states do not allow the exclusion or limitation of incidental, consequential, or certain other damages, so the foregoing may not apply to you in full. In those jurisdictions, our liability is limited to the greatest extent permitted by law.

12. ASSUMPTION OF RISK; INDEMNIFICATION

You acknowledge that firearm parts and accessories are inherently dangerous products that, if improperly installed, configured, modified, or used, can cause serious injury, death, or property damage. You assume all risk associated with the purchase, possession, installation, configuration, compatibility verification, modification, storage, transport, and use of any product you order, including all risk of compatibility issues with host platforms, receivers, lowers, or trigger groups.

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Winner Defense Group, its owners, officers, directors, employees, agents, suppliers, and affiliates from and against any and all claims, demands, suits, actions, liabilities, losses, damages, penalties, fines, and expenses (including reasonable attorneys’ fees and costs) arising out of or relating to: (a) your use, misuse, installation, modification, or disposition of any product; (b) your violation of any federal, state, or local law, regulation, or ordinance; (c) your breach of any term of this Policy or the Shipping Policy; (d) any representation or warranty made by you in connection with an order (including your representation that you are legally permitted to possess the product); or (e) your negligence or intentional misconduct. Nothing in this Section requires you to indemnify Winner Defense Group for our own grossly negligent or intentionally wrongful acts, to the extent such indemnity is prohibited by law.

13. LEGAL COMPLIANCE REPRESENTATION

By placing an order, you represent and warrant that you are at least eighteen (18) years of age (twenty-one (21) where required for the specific product), are not a prohibited person under 18 U.S.C. § 922(g) or any analogous state law, and are legally permitted to purchase, possess, and use the products ordered in your jurisdiction. Any misrepresentation in this regard constitutes a material breach, entitles us to cancel the order with full forfeiture of any non-refundable fees, and does not affect your obligations under Section 12.

14. FORCE MAJEURE

Winner Defense Group is not liable for any delay, non-performance, failure to ship, or inability to deliver caused in whole or in part by any event beyond our reasonable control, including: acts of God, weather, fire, flood, earthquake, pandemic, epidemic, public health emergency, war, terrorism, civil unrest, labor dispute, strike, supply-chain disruption, component shortage, carrier delay, carrier loss, government action, executive order, regulatory action, changes in law, payment processor action, internet or utility outage, cybersecurity incident, or inability to obtain materials or transportation on commercially reasonable terms.

15. BINDING ARBITRATION; CLASS ACTION WAIVER

You and Winner Defense Group agree that any dispute, claim, or controversy arising out of or relating to any product, purchase, this Policy, or the Shipping Policy, including their validity, enforceability, or scope (a “Dispute”), shall be resolved exclusively by final and binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, except for the carve-outs in this Section.

The arbitration shall take place in Travis County, Texas, or, at your election as a consumer, by telephone or video where permitted by AAA rules. The arbitrator, and not any court or agency, has exclusive authority to decide all issues relating to arbitrability. Judgment on the award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this Section.

YOU AND WINNER DEFENSE GROUP EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, CONSOLIDATED ACTION, OR REPRESENTATIVE ACTION OF ANY KIND. DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS ONLY.

Notwithstanding the foregoing, either party may bring (i) an action in small-claims court for any Dispute within that court’s jurisdiction, and (ii) an action in the state or federal courts located in Travis County, Texas, seeking injunctive or equitable relief to protect intellectual property, confidential information, or to enforce the class-action waiver. You may opt out of this Section 15 by sending written notice to info@winnerdefense.com within thirty (30) days of your first order, stating your name, order number, and an express statement that you wish to opt out of arbitration; opt-out does not affect any other provision of this Policy.

16. ONE-YEAR LIMITATIONS PERIOD

To the fullest extent permitted by applicable law, any Dispute must be filed in arbitration (or small-claims court, where permitted under Section 15) within one (1) year after the claim accrues. Claims not filed within that period are permanently barred. This Section is intended to shorten, and not extend, any statute of limitations otherwise applicable.

17. ATTORNEYS’ FEES AND COSTS

In any arbitration, small-claims action, or court proceeding in which a Dispute is resolved, the prevailing party is entitled to recover its reasonable attorneys’ fees, arbitration fees, expert fees, and costs to the fullest extent permitted by law. This Section does not limit any statutory right to fees that may apply to a consumer under non-waivable law.

18. GOVERNING LAW AND VENUE

This Policy and any Dispute are governed by and construed in accordance with the laws of the State of Texas, excluding its conflict-of-laws principles and the United Nations Convention on Contracts for the International Sale of Goods. Subject to Section 15 (arbitration), any permitted court action shall be brought exclusively in the state or federal courts located in Travis County, Texas, and the parties consent to personal jurisdiction and venue there. Nothing in this Section waives any right a consumer cannot waive under applicable law, including non-waivable rights under the Texas Deceptive Trade Practices-Consumer Protection Act.

19. ENTIRE AGREEMENT; MODIFICATION; SEVERABILITY; WAIVER

This Policy, together with our Shipping Policy and any terms stated at checkout, is the entire agreement between you and Winner Defense Group regarding returns, warranties, and cancellations, and supersedes all prior or contemporaneous communications. We may modify this Policy at any time by posting an updated version; the version in effect on the date of your order governs that order.

If any provision is held invalid or unenforceable, it shall be enforced to the greatest extent permitted, and the remaining provisions shall continue in full effect, except that if the class-action waiver in Section 15 is held unenforceable as to any particular Dispute, that Dispute shall be resolved in court rather than in arbitration. No waiver by us of any breach is a waiver of any other or subsequent breach, and no failure to enforce any right is a waiver of that right.

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20. CONTACT

Returns and cancellation requests: info@winnerdefense.com. Manufacturer warranty claims must go directly to the Manufacturer.

BY PLACING AN ORDER, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THIS POLICY AND AGREE TO BE BOUND BY IT, INCLUDING THE DISCLAIMER OF WARRANTIES, LIMITATION OF LIABILITY, INDEMNIFICATION, BINDING INDIVIDUAL ARBITRATION, CLASS-ACTION WAIVER, JURY-TRIAL WAIVER, AND ONE-YEAR LIMITATIONS PERIOD.

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